Additional shipping fees may apply to orders shipped to Alaska, Hawaii, US Territories, and Canada. Additional shipping fees may also apply to international and expedited orders. For more information, please read our shipping policy details below. PILLOW of HEALTH is not responsible for delivery times once the order has left our facility.
The Free Shipping promotion is only available to orders with a “Ship to” address in the contiguous United States (“Lower 48”). Expected delivery time is 5-7 business days after your order has been processed. Split shipments do not qualify for the Free Shipping promotion.
ORDER PROCESSING TIME
Please allow 2-3 business days for your order to be processed for items that are in stock. Once your order has been processed, delivery time will be dependent on the shipping method selected. See the Delivery Times section for more information on available shipping methods. Please anticipate longer processing times during major holidays.
For orders to the United States:
Free Shipping: 5 – 7 business days
FedEx Ground Home: 1 – 5 business days (Alaska and Hawaii: 3 – 7 business days)
FedEx Express Saver: 3 business days
FedEx 2Day: 2 business days
For orders outside the United States: Please call Customer Service at 1-800-842-0810 for a delivery time estimate.
Please note that shipping times may be longer during peak holidays.
All orders shipped to PO Boxes must be shipped via our Free Shipping promotion. A carrier other than USPS may initially transport the package to the destination post office. USPS will then handle delivery to your PO Box. Please see our Free Shipping section for more information on availability and restrictions. If Free Shipping is not available to the destination PO Box, please call Customer Service at 1-800-842-0810.
US TERRITORY SHIPMENTS
For orders shipping to Puerto Rico, American Samoa, Micronesia, Guam, Marshall Islands, Mariana Islands, Palau, and the Virgin Islands, please contact Customer Service at 1-800-842-0810 to obtain your shipping rate and estimated delivery time.
Orders shipped to Canada addresses sent via USPS: shipping price includes American taxes, custom duties and fees, destination countries may add their own taxes, customs duties, and fees
Orders with a “Ship to” address outside of the United States of America may be subject to taxes, customs duties, and fees levied by the destination country. The recipient of the shipment is responsible for any and all fees levied by their country. PILLOW of HEALTH does not collect these fees, nor is PILLOW of HEALTH responsible for the payment of taxes, customs duties, and fees levied by the recipient’s destination country. International customers may wish to check whether their destination country imposes taxes and/or custom duties on international shipments before placing an order with PILLOW of HEALTH.
We do not ship to Nigeria, Andorra, North Korea, Iran, or Cuba.
You may cancel your order for any item within 1 business day of placing the order, provided the order has not entered the shipping process. For orders where a non-expedited shipping method is chosen, such as FedEx Ground Home Delivery, this is normally within 1 business days although orders may ship out same day.
If you wish to cancel your order after it has shipped, it will need to be returned following the Returns & Refunds guidelines.
Please note: The 24-hour cancellation policy does NOT apply to FedEx 2Day, FedEx Express Saver, or any other expedited packages.
If your order was originally placed with another reseller or retailer, your cancellation must be initiated through that reseller or retailer. Please contact the reseller or retailer you placed your order from to determine their cancellation policy and process.